Refunds & Easy Returns
Thanks for shopping at Skinny Tea Girl.
If you are not entirely satisfied with your purchase, we’re here to help!
Our return policy lasts 90 days. If 90 days have gone by since you received
the item, we cannot offer you a refund or exchange, unfortunately.
To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.
Your item must be sent back to us with a copy of your original receipt.
For Order Return inquiries, please email firstname.lastname@example.org
Order Changes and Cancellation
Upon purchase, we'll give you 24 hours to cancel or make any changes (sale items are not subject to cancel). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made. Please email email@example.com
Items If for some reason your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please contact our support team to make Damaged/Missing Item Claim. Please email firstname.lastname@example.org
"My tracking information says delivered but didn't receive it yet."
If we've confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing items if insured shipping was not selected.
If our shipping carrier or postal office cannot confirm the item was delivered. Please contact us and report it, we will make the arrangements to send you another one.
If the package was delivered to the exact address the buyer entered and it was a wrong address, unfortunately, we won't be responsible for that error. So please double check the shipping address you filled in your shopping cart.
Please contact us for more details so we can find out the best solution for you. Please email email@example.com
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.
We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 7-10 days, depending on your card issuer’s policies.
Skinny Tea Girl provides Free Shipping; however, customers are responsible for paying the shipping cost for returning a purchased item. Returns shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us at firstname.lastname@example.org or (833) 523-0456